## Accessibility

This page outlines our commitments to digital accessibility across Europe and states the compliance status of this website with applicable regulations and standards, including the [EU Web Accessibility Directive (Directive (EU) 2016/2102)](https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=CELEX:32016L2102) and the [Web Content Accessibility Guidelines (WCAG)](https://www.w3.org/TR/WCAG22/).

## What Is Digital Accessibility?

Digital accessibility refers to a set of best practices—functional, visual, technical, and editorial—that ensure digital content (websites, mobile applications, PDFs, etc.) is usable by all, including people with disabilities.

An accessible website allows users to:

- Customize the display (e.g., enlarge text, change fonts, adjust contrast, disable animations)
- Navigate with assistive technologies (e.g., screen readers, braille displays)
- Use the site without a mouse (via keyboard, switches, or touch screen)
- Access video/audio content through captions or transcripts
- And more

## Our Commitments

Veolia is committed to making its digital services—websites (internet, intranet, extranet), mobile apps, software, and public-facing digital infrastructure—accessible to everyone, in compliance with the [EU Web Accessibility Directive](https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=CELEX:32016L2102) and [WCAG 2.1 AA standards](https://www.w3.org/TR/WCAG21/).

## Action Plan

1. **Audit and Evaluation**
    - A preliminary (non-exhaustive) audit was conducted in February 2025
    - Key accessibility gaps were identified and documented
2. **Strategic Planning**
    - A multi-year accessibility plan will be published on this page
    - Objectives are defined on a short-, medium- and long-term basis
3. **Training and Awareness**
    - An accessibility training session (led by Idéance) is planned for webmasters, content managers, and technical teams across Europe
    - An internal awareness campaign will be launched for all digital content creators
4. **Progressive Compliance**
    - Corrections will be prioritized based on audit findings
    - A clear implementation schedule will be published
5. **Ongoing Monitoring**
    - A regular monitoring process will be established
    - Periodic audits will track progress and detect new issues
6. **Communication and Transparency**
    - This accessibility statement will be updated regularly
    - Users will be informed of progress and initiatives
7. **Technology and Regulatory Watch**
    - Updates on accessibility standards and European regulations will be monitored
    - Our digital platforms will evolve to remain compliant with future EU accessibility requirements

## Compliance Status

This temporary statement applies to the website [www.veolia.bg](https://www.veolia.bg)

As of today, this website is **partially compliant** with **WCAG 2.1 AA** due to certain accessibility issues still under review and correction following the audit conducted in February 2025. Full compliance is a priority, and ongoing improvements are underway.

## Establishment Date

This accessibility statement was created on **November 19, 2024**, and last updated in May **2025**.

## Feedback and Contact

If you experience any difficulty accessing content or services on this website, please contact us:

Via our contact form: [Contact us](/en/contact-us "Contact us")  
We aim to respond within 2 weeks.

## Legal Remedies

If you are not satisfied with the response or the issue remains unresolved:

**Contact the National Enforcement Body**

Each EU Member State has designated an authority to monitor and enforce the Web Accessibility Directive.  
Find your national contact point:

<https://digital-strategy.ec.europa.eu/en/policies/web-accessibility#monitoring>

**Or Contact a National Equality Body or Ombudsman**

Depending on your country, you may also file a complaint through your national equality body or human rights institution.  
EU directory:

<https://equineteurope.org/equality-bodies/>