![](/sites/g/files/dvc2926/files/styles/crop_freeform/public/image/2015/04/BG_Our_services_Individual_09042015_ENERGY_0.jpg.webp?h=6b55786a&itok=E8gBPoi1 "our services > individual")   



  
**CUSTOMERS AT THE HEART OF OUR STRATEGY**- customers` charter
- transparency
- commercial policy
- corporate social responsibility (vouchers for hot water, benches, energy efficient doors)

   
**Focus of our Customers` Charter:**

- **To guarantee the best price of heating energy**

- by investing in energy efficiency
- by diversifying the energy mix
- by always trying to optimize our costs
- by offering bonuses and discounts to our regular and loyal customers

- **To provide the best service**

- by constantly improving according to our customers` requirements and opinion, expressed in our regular clients` satisfaction surveys
- by giving an answer to all demands in the shortest time (up to 5 days from receiving written requests; up to 5 days to written demand for repair and less than 120 minutes to react to each call for technical emergency - our goal is to lower the time for reaction every year)
- by offering services for internal installation
- by improving the way we communicate with our customers

- **To take care of our town, our country and our planet because of our commitment to sustainable development**

- by optimizing the environmental impact of our installations
- by constantly innovating, using the newest technologies
- by being a partner of the city on public projects
- by organizing "Open door" events for all citizens.