## TELUS TOWER: Operations & Maintenance

### Full scope of technical services. Operations and maintenance of all building installations.



 

 

 



**The challenge**

Veolia was awarded 3-years’ O&M contract for technical building management of Telus Tower – a favored top office location in Sofia, Bulgaria.

The building is equipped with high-class technical facilities, which require professional maintenance.

The customer is looking for a reliable partner to assign all the activities of technical building management.

The clients most important expectations are:

- to secure the comfort of the building residents and maintain the high level of reliability of the technical equipment
- to develop an energy efficiency plan for optimization of the building energy consumption
- to provide full transparency of activities, costs and reaction time.

**Veolia’s solution**

The services provided by Veolia include:

- O&M of all technical equipment
- online ticketing platform for easy communication and transparency
- 24/7 emergency services
- administrative services
- various technical services for tenants
- CAPEX and OPEX advisory services

   ![](/sites/g/files/dvc2926/files/styles/default/public/image/2021/07/telus%20inside.png.webp?itok=XyqpQO2k)   





 

 

 



 

 

**Sofia, Bulgaria**

**Activity type: Operations & Maintenance**

**Total built-up area: 55 000 m2**

**Building occupancy: 100%**

**Offices working time: 24/7**



 

 

 

 

 

 





  [  ![](/sites/g/files/dvc2926/files/styles/default/public/image/2021/07/CSC%20TELUS%20TOWER_EN.png.webp?itok=vJHsWOvp)  ](/sites/g/files/dvc2926/files/document/2021/07/CSC%20TELUS%20TOWER_EN.pdf)  





 

 

 



 

 

 

 





**The benefits**

The benefits for the Client are guaranteed technical functioning of all the facilities, reduced OPEX, performance based on Key performance indicators (KPIs), technical back-office support to solve complicated problems and deliver solutions, analysis of existing systems to identify energy conservation measures for future [Hubgrade](/en/water/hubgrade-veolias-smart-monitoring-solution "Hubgrade, <br/>Veolia’s Smart Monitoring Solution") implementation.

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