Cookie Notice

This Cookie Consent tool (the "Cookie Notice") provides you with the information you need to understand how we collect, use and share your information when you visit our website www.veolia.bg and any of its pages- eg: https://www.veolia.bg/en/services/energy (hereinafter referred as "this website" or "our website").

"Cookie Consent tool" means the Didomi cookies management platform.

"Cookies" means the cookies referred to in Sections 2 and 3 below.

"We/us" means Veolia Solutions Bulgaria EAD ,Bakston, Sofia 1618, Bul. "Tsar Boris III" 159, Floor 11 and the company referred to in Section 1, as the case may be, acting as publisher (the "Publisher").

"Third party" means someone who is not you or us.

"User" means visitors or users of the website.

"GDPR" refers to the General Data Protection Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

This Cookie Notice can be updated at any time in the event of changes in the applicable regulations.

Our Privacy Policy ("Privacy Notice") can be consulted here  and will give you more details on the main following information:

a) What data is processed by Veolia and for what purposes

b) Security and data transfers outside the European Union

c) What are your rights under GDPR and how to exercise them.

The legal terms and conditions ("Terms of use" also called "Legal notice") of our website can be consulted here.

1. Who are we and how do we manage our website?

We administrate our website throughout our service provider throughout Prixoft Ltd, registered in Sofia, Bulgaria with VAT BG203740926.

The type of cookies we use and their respective purposes are detailed below.

2. What are cookies?

Cookies or tracking technologies are tiny text files that are red or stored on your computer, tablet or mobile phone when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back.

3. What cookies do we use?

3.1 - Strictly necessary cookies - always ON

Strictly necessary cookies are solely intended to allow or facilitate access to the website. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies are not subject to the prior authorisation of the User since they do not store any personally identifiable information.

3.2 - Marketing cookies - Initially neither button Disagree nor button Agree are checked

Marketing cookies make it possible to:

  • measure the performance of the website
  • detect browsing problems
  • organise content
  • collect and communicate information in an anonymous way, to understand how Users who have consented to it interact with their website (sections and contents visited, path on the site) in order to establish statistics on visits and to detect potential errors.

These cookies also make it possible to identify which information on the website may be of most interest to the User, in order to adapt the website to the User, and the relevance of the messages that may be sent to the User.

The data generated by these cookies concern:

  • your visits to the website;
  • your IP address in order to determine the city where the connection originates.

3.3 - Preferences cookies - Initially neither button Disagree nor button Agree are checked

Preference cookies allow our website to give you access to personalised content or targeting advertising depending on your consent.

The Publisher can also use certain services offered by third party websites to enable Users to share the content of the website on their social networks or else to follow 2 accounts on social networks. These are in particular the share button (LinkedIn and YouTube) and videos published on the Website (YouTube).

The aforementioned social network cookies are managed by the publisher of the social network website. The User is advised to read the aforementioned social networks’ c2ookies management policy on the relevant websites:

If you consent, these third-parties are able to collect your browsing data and use the data collected via their cookies for purposes they have determined in accordance with their own privacy policy.

4. Cookies inventory

You can see our cookies inventory list here:

 

Necessary Cookies
VendorDomainCookie nameAboutDuration
New Relicnr-data.netJSESSIONIDNew Relic hosting monitoringsession
Cloudflare.veolia.comcf_clearance
__cfruid
Cloudflare security token12 months
session
Didomi.veolia.comdidomi_token
didomi_token
euconsent
euconsent
Confirms that a decision on cookies has been made
Provides details about the categories of cookies accepted and refused
6 months
session
session
session
Marketing & Preferences Cookies
VendorDomainCookie nameAboutDuration
Youtubeyoutube.comLAST_RESULT_ENTRY_KEY
LogsDatabaseV2:{id}
__sak
__sak
TESTCOOKIESENABLED
VISITOR_INFO1_LIVE
YSC
ytidb::LAST_RESULT_ENTRY_KEY
YtIdbMeta#databases#undefined
yt.innertube::nextId
yt.innertube::requests
Advertising targeting cookies/ Enabling the Youtube feature to play videos on the sitesession
session
session
session
0 day
6 months
session
session
session
session
session
Beyable Analyticsveolia.bg_bey_idAnalytics compliant with the CNIL13 months

5. What is the maximum duration of cookies?

5.1 Cookie retention periods

Cookies may be retained for a maximum period of thirteen (13) months from the date of the User's consent. The retention periods for each cookie are detailed above.

5.2 Retention Periods for information collected via cookies

When the cookie expires, the data collected through these cookies will then either be deleted or anonymised depending on the nature of the cookie.

The information collected through cookies is kept by the Publisher for a maximum of 25 months.

6. How can you control and delete cookies?

6.1 Cookie Consent Tool

Strictly necessary cookies nor can be deleted or disabled. Our website's technical functionality is dependent on these cookies. The Cookie Consent Tool we use cannot block cookies on third party websites linked from our website since we cannot technically control those websites.

With the exception of above "Strictly necessary cookies", which cannot be deactivated, the deposit of all other types of cookies is subject to the prior consent of the User.

Our Cookie Consent Tool can be used to customize your cookie preferences. This tool will record in real time your cookie preferences and will ask for consent at 6 months to ensure Users stay up to date with changes to our Cookie Policy and Privacy Policy. Through the Cookie Consent Tool, you can decide whether you want to place Marketing cookies, Preferences cookies in your terminal when you are navigating on our website. You can also delete or block cookies.

When the User visits the website for the first time, a banner with information on cookies is displayed. The User may then accept/activate or refuse/deactivate the installation of cookie banner, by ticking/unticking the boxes provided for this purpose. With the exception of the box relating to strictly necessary cookies, the other boxes are unchecked by default. Any deactivation entails the refusal of the deposit of the cookies in question.

By continuing to browse the website or by clicking on any element of the website, the User validates the installation of cookies according to the default setting.

If the User accepts the recording of cookies in his terminal, the cookies integrated in the pages and contents that he has consulted will be temporarily stored in a dedicated space of his terminal. They will only be readable by the sender.

Refusing unnecessary cookies cannot lead to a restriction of access to the Site.

The User's choices (consent or refusal) concerning cookies will be kept for a period of [6 months: After this period, the User's choice will be requested again during a new visit to the website.

At any time, the User may withdraw his/her consent or modify his/her choices concerning cookies by clicking on the link "Manage my cookies" accessible on all pages of the Site.

6.2 Using Your Browser

To disable cookies through your browser, follow the instructions usually located within the "Help", "Tools" or "Edit" menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser. Below, you can find how to control cookies from most used browsers:

Warning:

Your decision whether to accept or reject cookies is itself based on one or more cookies. If you delete the cookies integrated by our website, Veolia will no longer know what you have decided and the next time you visit one of our websites you will have to make your choice again. You will also have to repeat your choice if you use other browsers or other equipment such as a tablet or smartphone.

7. How can you get some additional information or exercise your rights ?

7.1 By contacting Veolia:

For cookies installed by our website originating from us, Veolia invites Users to contact [email protected]. To exercise your rights on the data collected by us, you should contact the [email protected].

7.2 By contacting the issuers directly

For cookies installed by our website but originating from our Third Parties, Veolia invites Users to contact the issuers directly via their websites to obtain information about their cookies. To exercise your rights on the data collected via third-party cookies or for any questions about their processing, you should contact the competent publisher directly.