Our Purpose and Multifaceted Performance


Usefulness, at the heart of our strategic vision

Convinced about the role and usefulness of businesses in meeting society's expectations, under the impetus of its Chairman and CEO the Veolia Group is one of the first French companies to have defined its purpose. He says "a business is prosperous because it is useful and not the other way around".

Veolia's purpose was developed through a long process of work and unprecedented collaboration involving the company's management bodies, employees, the Critical Friends Committee (external experts), customers, people' panels, and so on.

Veolia's purpose was adopted by its Board of Directors and presented at the Annual Shareholders' Meeting on 18 April 2019.


Veolia's purpose is not just a slogan, it is expressed in a complete text

Veolia's purpose is to contribute to human progress by firmly committing to the Sustainable Development Goals set by the UN to achieve a better and more sustainable future for all. It is with this aim in mind that Veolia sets itself the task of "Resourcing the world" through its environmental services business.



Veolia's purpose hinges on the answers to 4 questions:

  • In what way is Veolia useful to society?
  • What is its mission?
  • How is Veolia different from other companies?
  • For whom and how is the wealth generated shared?


You can learn more about Veolia’s Purpose here.

Value creation for all our stakeholders


More than ever before, Veolia can assert its leadership in addressing the major ecological transformation challenges facing companies, public authorities and citizens.

Veolia’s CSR commitments apply to all its businesses in all countries and to all Group employees. Each commitment has the support of a sponsor who is a member of the Executive Committee. Management of the commitments is under the control of the various governance bodies while their implementation is the responsibility of the operational teams.


CSR commitments and purpose indicators

In 2020, a dual reporting system will be applied: the nine CSR commitments and the dashboard for the multifaceted performance targets.

The 2015-2020 program for the nine commitments will not be renewed after 2020 but the targets will remain in force: most will be included (in identical form or from a different angle) in the multifaceted performance dashboard; the targets not included in the dashboard will continue to be monitored internally through HR reporting and the 2020-2023 environmental targets plan. In 2021 Veolia will therefore publish details about the 2015-2020 CSR commitments and year 1 of the purpose indicators.

Veolia committed to multifaceted performance


Economic and financial, commercial, human resources, social and environmental performance: all require the same degree of attention and high standards. The 18 key performance indicators, along with the 2023 progress targets, will be audited and measured each year by independent third parties. They will be taken into account in calculating the variable remuneration of Veolia’s senior executives.


Direct and indirect benefits for businesses and prosperity in the regions where we operate


Veolia’s socioeconomic footprint

Veolia assesses its socioeconomic footprint to gain a better understanding of the effects from its businesses beyond the direct impact of employment and Group value added. By doing so, Veolia has been able to quantify the indirect impact on supplier chains and the impacts attributable to household consumption and public authority spending. In 2019, this assessment was extended to the Group’s sites worldwide, using as a basis the monetary flows in 51 major countries, which together accounted for 99% of Veolia’s 2018 EBITDA.

Conducted by Utopies, the study views the impact of the company’s businesses from two angles: employment supported and wealth created.


  • 922,122 jobs supported worldwide by Veolia's businesses
  • €45,711 M wealth created worldwide (contribution to GDP)
  • 547,784 jobs induced by household consumption and public authority spending = 59%
  • 214,747 indirect jobs in the supplier chain = 23%
  • 159,591 direct jobs = 17%