In the Czech Republic Veolia provides energy services to more than 260,000 households in particular in the region of Moravia, Olomouc, Central Bohemia and Karlovy Vary and Prague.

Our customers all over the Czech Republic can use a toll-free customer service line 800 800 860 24 hours a day, 365 days a year, where trained call centre operators will help you to address technical difficulties, billing queries and other requests as soon as possible.

D-line is an application for the customers of the energy activity in the Czech Republic that serves the following purposes:

  • To enter various requests (requests for an intervention, technical or billing queries, etc.),
  • To see the progress in their handling (date of request acceptance and processing, and possibly information about the intervention),
  • To monitor needs,
  • To view or download documents such as invoices.


Have a look at how D-line works and what it contains.

Veolia puts a strong focus on the social dimension of its action. Veolia‘s social responsibility is reflected in the support and partnership of many social, cultural and sporting events for the general public in cities and regions. Veolia organizes on regular basis various educational activities for children.