CUSTOMERS AT THE HEART OF OUR STRATEGY
- customers` charter
- transparency
- commercial policy
- corporate social responsibility (vouchers for hot water, benches, energy efficient doors)
Focus of our Customers` Charter:
- To guarantee the best price of heating energy
- by investing in energy efficiency
- by diversifying the energy mix
- by always trying to optimize our costs
- by offering bonuses and discounts to our regular and loyal customers
- To provide the best service
- by constantly improving according to our customers` requirements and opinion, expressed in our regular clients` satisfaction surveys
- by giving an answer to all demands in the shortest time (up to 5 days from receiving written requests; up to 5 days to written demand for repair and less than 120 minutes to react to each call for technical emergency - our goal is to lower the time for reaction every year)
- by offering services for internal installation
- by improving the way we communicate with our customers
- To take care of our town, our country and our planet because of our commitment to sustainable development
- by optimizing the environmental impact of our installations
- by constantly innovating, using the newest technologies
- by being a partner of the city on public projects
- by organizing "Open door" events for all citizens.