Energy Management

At the heart of our strategy are the customers. More than a heat supplier, Varna Energy adjusts to the changes in the customers’ behavior.

  • customers` charter
  • transparency
  • commercial policy
  • corporate social responsibility (vouchers for hot water, benches, energy efficient doors)

Focus of our Customers` Charter:

  • To guarantee the best price of heating energy
  • by investing in energy efficiency
  • by diversifying the energy mix
  • by always trying to optimize our costs
  • by offering bonuses and discounts to our regular and loyal customers


  • To provide the best service
  • by constantly improving according to our customers` requirements and opinion, expressed in our regular clients` satisfaction surveys
  • by giving an answer to all demands in the shortest time (up to 5 days from receiving written requests; up to 5 days to written demand for repair and less than 120 minutes to react to each call for technical emergency - our goal is to lower the time for reaction every year)
  • by offering services for internal installation
  • by improving the way we communicate with our customers


  • To take care of our town, our country and our planet because of our commitment to sustainable development
  • by optimizing the environmental impact of our installations
  • by constantly innovating, using the newest technologies
  • by being a partner of the city on public projects
  • by organizing "Open door" events for all citizens.